All orders are pre-paid
In the rare event in which order/s are not pre-paid, for reasons that only the owners of DallasPrint.com can decide. Payment terms will be negotiated in writing.
• In the event DallasPrint.com cannot meet deadline/due date/s due to machinery malfunction, acts of nature, etc., the customer/client is still responsible for payment of work performed.
• All orders, unless otherwise noted in written agreement, should completed in no more than 90 days if invoice.
• We guarantee color matching up to 90% – color matching requirements are subject to DallasPrint.com.
• Your orders are subject to the industry wide rule that considers acceptable shortages and overages of 10%.
All sales are final. No refunds are available on orders unless no files have been sent to press and the refund is requested the same business day. In the case of a refund on an order that work has not started, a $20 processing fee will be charged.
By submitting my approval, I agree to the following terms.
I have verified that the spelling and set-up are correct. I am satisfied with the layout and understand that my order will print as it appears here. I understand that the online proof will predict the design layout and text but not the color due to some shifting that may occur in the printing. I understand that I can no longer make changes to my order once it is approved and assume all responsibility for any errors after approval.
Gang Run Printing
The majority of our printing products will be run through a process called gang run style printing. This means more than one job is printed at one time on the same sheet. Because of this process, and other factors like different screen resolutions on different monitors, etc…, some colors might shift. This is how we bring the price down for printing to the customer. No complaints of color variation will be refunded. You are now aware that by viewing files on different monitors and by providing gang run style printing that colors may vary.
All images, after being enlarged or reduced for reproduction, will crop approximately 1/16″ to 1/4″ to allow for bleed. We cannot guarantee quality on orders that do not meet the minimum requirements.
Our delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the system of gangrun printing, the breakdown of equipment, illness, acts of nature, acts of God, etc… However, the customer/client is still responsible for payment of work performed.
Changing files that have been sent to press
Once a job is in processing status, no changes are allowed to the artwork, job characteristics, or turnaround time.
All complaints must be registered with in 24 hours of receipt of job. Should the job contain manufacturing errors and/or defects, we would rerun the job at no charge. We maintain the right to judge what a manufacturing error and defect is.
Proofs will be viewed via our website. For the rare occasion we send a proof via email, a reply email with proof approvalis mandatory. In the even more rare event that we need to ship hard copy proof via postal mail the following applies.
Shipped orders with a color proof that are not resembling the color and/or positioning on the final proof will be rerun at no charge. We have the final judgment as to what accuracy range is possible to match the color proof.
You are 100% responsible for the accuracy of your layouts. Please proof read all layouts carefully. As postal regulations are subject to change, you are also 100% responsible for complying with current mailing restrictions for postcard orders. Check with your local Post Office.
DallasPrint.com will reproduce color from submitted transparencies, slides, photos, or digital layouts as closely as possible, but cannot exactly match color and density (as viewed in a 5000K light booth) because of limitations in the printing process, as well as neighboring image ink requirements. The accuracy of each color reproduction is guaranteed to be within 85-90% of the original image you submitted. We accept no responsibility for color variations between submitted images and the actual artwork or product they represent.
All and only Texas orders are subject to 8.25% sales tax.
The customer will indemnify and hold harmless the printer, DallasPrint.com, from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceeding that may be instituted against the printer on the grounds alleging that said printing violates any copyright or any proprietary right of any person.
You certify that you own the rights to use the image(s) being reproduced on your order. DO NOT send any “one-of-kind” prints or artwork. Although we take every precaution to safeguard materials, we are NOT responsible for loss or damage of images or artwork.
All materials we create in producing your order are the property of DallasPrint.com. This includes typeset layouts and color separations. These materials will NOT be sold or given to any other party. We reserve the right to distribute free samples of your order. Your images may be used in national advertising without your prior consent.
Quoted turnaround times start when you give final approval on your order, not from when the order is first submitted. Turnaround times vary and are not guaranteed. Our delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the system of gangrun printing, the breakdown of equipment, machinery malfunction, illness, acts of nature, acts of God, etc… However, the customer/client is still responsible for payment of work performed.